Part I: Overview of E-Commerce Opportunities and Challenges
1.  The Fundamental Perspectives in E-Commerce (Zhuojun Zhao and Jairo Gutiérrez)
2.  E-Commerce Opportunities and Challenges (Sushil Sharma and Jatinder Gupta)
3.  The E-Tailing Roller Coaster: Developments in North America (Sandipa Dublish)

Part II: Internet Related Technologies
4.  EDI Revisited (Wita Wojtkowski and Diane Walker)
5.  E-Commerce Diffusion Facilitated by Intelligent Agents (Zaiyong Tang and Subramanian Sivaramakrishnan)
6.  E-Commerce and Customer Relationship Management (Mohini Singh, Achille Costabile and Stephen Paull)

Part III: E-Commerce Diffusion
7.  Applying the Stakeholder Concept to Guide Government Policy Makers (Anastasia Papazafeiropoulou and Athanasia Pouloudi)
8.  Developing Guidelines for Linking Small Businesses and Customers on the Internet (Anthony Stiller and Stephen Burgess)
9.  The Challenge of Trust and ‘Guanxi’ in Asian E-Commerce (Brian Corbitt and Theerasak Thanasankit)

Part IV: Legal and Tax Issues in E-Commerce
10. Netlaw in E-Commerce (J. P. Shim, Mark Simkin and Graham Bartlett)
11. Tax Issues for E-Commerce (Karin Geiselhart and Mohini Singh)

National Library of Australia Cataloguing-in-Publication data:
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   E-Commerce Diffusion: Strategies and Challenges.

   Bibliography.
   ISBN 978-0-9579737-0-1 (paper back).
   ISBN 978-0-9579737-1-8 (hardcover).

   1. Electronic commerce. 2. Electronic commerce - Management. 3. Internet.
   4. Business - Computer network resources I. Singh, Mohini. II. Teo, Thompson.

658.054678
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